Reception desk’s employees are well trained for proper communication with the customers. It is in our company’s focus to have a trained staff for being always helpful at any moment, polite, and with deep knowledge on the area covered. Their orientation for satisfying the customers’ needs is done through:
- Smart appearance
- Professional attitude and acknowledge
- A will to enhance perception of all global brands names the company deals with
- Well trained for verifying the warranty of the products
We are authorized service provider for the majority part of the products / brands we offer. Our aim is to cover 100% the warranty. Our Technical staff has access to the necessary tools, technical libraries, and in all suppliers’ databases to share the technical knowledge and information required for caring out efficiently their tasks. All the data related to certifications or trainings are filed at the Humans Resources Dep. for each respective employee. The Company
is careful in undertaking all necessary trainings for maximizing performance and support towards our customers.
- Online / web based training
- Face to face “train the trainer” training
- Face to face / direct training for engineers to the supplier’s premises.
- CD/ DVD/ Document based training, etc
Despite training the staff, the Quality Management Dep. undertakes audits for measuring the technical personnel’s performance.
Lying upon the information generated from the service program, as well as, periodical audits, the Company measures personnel’s performance, KPI target, SLA, TAT, re-repair cases, SW repairs, parts uses for cases, cases not close, escalation, etc.
1) IW (In Warranty)
1. Carry in
2. Onsite service
We take good care for our customers to be informed for the terms of warranty of each product at the moment of purchase. (Terms of warranty)
2) OOW (Out of Warranty)
After the expiration of the warranty, we offer a wide range of options, both on-site and carry-in. ITD Distribution LLC Macedonia service offers to its customers the opportunity to repair the products out of warranty, HW and SW. We offer guarantee for the repair made at the service point of ITD Distribution LLC Macedonia.
Services offered are:
- Maintenance, Configuration, Backups
- Hardware: Maintain, clean, Repair and Upgrade
- Software: Install/Uninstall, backup, repair, upgrade, etc.
- Laptop, PC, Workstation: Installation, repair and configuration
- Data recovery and cloning.
- Tablet Repair
- Configuration and Maintenance of different systems
ITD Distribution LLC Macedonia is authorized service of Dell, IBM, Lenovo, GOCLEVER but also service all products from the other brands as Apacer, ASRock, HP, Genius, Verbatim, Gygabyte, Winstar, Cooler master, Futjutu, Spire, Inform, Intracom, A-data, TP-link…
Our technical support team stand ready to assist you with all of your technical questions regarding your product for which we have issued a warranty list.
QUALITY & SAFETY
ITD Distribution LLC Macedonia is a quality certified company, in compliance with the standard ISO 9001:2008, 2015
ITD Distribution LLC Macedonia is careful in strictly following:
- Safety of human life at the workplace
- Safety of the working environment
- Safety and surveillance of the premises via a closed camera system
The company informs and trains its employees for the technical safety measures at the work place. The technical safety measures at the workplace are handy for the employees by being displayed at the premises.
- Health & Safety standards at the workplace
- Technical safety rules at the workplace
- Technical electric safety rules
- First aid
- Accident management at the workplace
- Instructions on fire protection
- Action plan in case of emergency
Following the main environment directives ITD Distribution LLC Macedonia covers, the Company has defined regulations for the well-functioning of everyday tasks. They are in compliance with the legal requirements and the policies towards the environment. Environment standards, as well as, standards for recycling / disposing waste as by legal and moral requirements. All employees are responsible for knowledge and awareness of these standards, as well as, their application daily.
ITD MACEDONIA SERVICE It is at your disposal to offer you a complete service for the products , not only during the warranty period as well as after its completion.
OPEN SERVICE HOURS
Mon-Fri: 09:00 am – 05:00 pm